Every year, the Santa Fe County Assessor’s Office receives thousands of returned documents, including important Notices of Value, marked as “undeliverable.” In response, the office has introduced a new outreach campaign titled “The Lost Mail Zone,” which aims to remind property owners about the importance of keeping their mailing addresses up to date.
The campaign draws inspiration from The Twilight Zone and features a short video dramatizing the potential consequences for property owners who do not update their address information. The video is available on YouTube and through the Assessor’s Lost Mail Zone webpage at https://shorturl.at/hiFZJ.
“This campaign is fun and a little dramatic, but it highlights a very real issue,” said Santa Fe County Assessor Isaiah F. Romero. “When notices are returned to our office, it often never makes it back to the property owner, and that can create confusion, frustration, and even unnecessary tax issues.”
Official correspondence from the Assessor’s Office relies on current mailing addresses in its records. If property owners move or change addresses without notifying the office, important documents may fail to reach them.
Residents who have moved within the past six months or those uncertain about their listed address are encouraged by the Assessor’s Office to update their information promptly. This step helps ensure that property owners remain informed and compliant with tax responsibilities.
The Santa Fe County Assessor’s Office maintains accurate property records and oversees fair property valuations throughout Santa Fe County. Property owners can update their mailing address online at www.santafecountynm.gov/assessor or contact the office directly by phone or email.
