We’ve learned that the mailing of our paper bills by our third-party vendor hit a sudden stop on October 12th! If this affects you, we are printing here in the office as quickly as we can and aim to mail out all missed bills by November 2. Apologies for the delay, and for the lack of a return envelope. We aren’t set up for bulk mailing here and don’t have the supplies necessary to include those envelopes.
No one will be penalized with late fees for our mistake!
Call us at 505.662.8333 if you’d like. Customers on eBilling were unaffected, so if you’re interested in getting your bills by email, just let us know!
Three handy links:
1) View bills online: https://ladpu.com/Utilities-Portal
2) Pay bills online: https://ladpu.com/Paymentus
3) Email Customer Care with questions on balances or metered usage: CustomerCare@lacnm.us.
Original source found here.
