Justin S. Green, Commissioner District 1 | County Of Santa Fe
Justin S. Green, Commissioner District 1 | County Of Santa Fe
The Santa Fe Regional Emergency Communications Center (SFRECC) is currently addressing an issue with incoming call audio on its non-emergency phone lines that appears to be affecting T-Mobile customers. The phone service provider, Lumen, has been investigating this issue since May 21, 2024.
"We apologize for any inconvenience this may have caused," said a spokesperson for SFRECC. "We are aware of the problem with our phone systems causing audio disruption for incoming callers, specifically impacting T-Mobile customers."
If callers do not hear a response from a dispatcher upon pickup, they are advised to allow staff to release the line and call back. Refraining from immediately redialing will help manage the situation more efficiently. SFRECC staff have been instructed to promptly return calls when this situation arises.
"If you are calling to report a life-threatening emergency, please dial 9-1-1, as the audio disruption is not occurring on the emergency 9-1-1 line," added the spokesperson.
SFRECC is actively collaborating with Lumen to resolve this issue promptly. The center appreciates the public's patience and understanding as it works towards a resolution.
For further questions, contact RECC at (505) 428-3710.
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