UPDATE AUG 29, 3:45 PM - After a problem with the phone management system for the Los Alamos County Customer Care Center (CCC) took the main phone number for CCC down for the better part of the day, the system is back up and running again. Anyone who needs to contact CCC or the Department of Public Utilities can again call 505-662-8333.
Additional methods of contact for the CCC include email (CustomerCare@lacnm.us) and in person in the Municipal Building at 1000 Central Ave. CCC resources can be found on the Los Alamos Department of Public Utilities website at ladpu.com/DPU.
Customer Care Phone System is Down
The phone management system for the Los Alamos County Customer Care Center (505 662 8333) is currently not working. Citizens who need to reach the Customer Care Center are encouraged to email staff at CustomerCare@lacnm.us or visit the walk-up windows in the Municipal Building at 1000 Central Ave.
Anyone who needs immediate assistance may contact Billing and Service Specialists directly using the following numbers: 505 663 1736 for billing inquiries and 505 662 8124 for payment assistance.
Los Alamos County’s Information Management Division is working with the telephone software vendor to repair the phone system. There is not yet an estimated time for the restoration of the 505 662 8333 number.
Original source found here.
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